Customer Service Processing Specialist

Do you thrive in a collaborative, dynamic, and fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking a Customer Service Processing Specialist to provide stellar service to its external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-tier customer service standards are met. This is a chance to join a growing organization and team where you'll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background, patience, and a passion for helping people, apply today!

Work Model:

• On-Site
• 8:00AM – 5:00PM
• Monday – Friday

What You Will Do:

• Place outbound calls to carriers or transfer companies and clearly outline next steps
• Record call outcomes accurately and promptly in the required systems
• Use multiple systems simultaneously, following company procedures
• Reach out to gather outstanding information and obtain missing items as appropriate
• Identify and relay improvement opportunities, issues, and trends to leadership
• Collaborate with process improvement, problem-solving, and cross-training
• Adjust to evolving workflows and manage time effectively to ensure consistent productivity

What You Will Need To Be Successful:

• High school diploma or equivalent (required)
• At least 1 year of work experience (preferred)
• Strong focus and independence, meeting daily metrics within a dynamic environment
• Outstanding attention to detail with the ability to work across multiple systems
• Excellent written and verbal communication skills, appropriately escalating issues when needed
• Willingness to learn new processes and skills
• Excellent interpersonal skills

Benefits Overview: 

• 401k 
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.