Implementation Services Analyst

Join a dynamic team as an Implementation Services Analyst and play a pivotal role in transforming pension administration systems. This fully remote opportunity offers the chance to leverage your expertise in pension processes, system implementation, and testing to deliver seamless solutions that make a real impact. If you thrive in fast-paced environments and excel at translating complex requirements into actionable plans, this role is designed for you!

Work Model:

• Remote

What You Will Do:

• Lead end-to-end system implementation projects, ensuring pension data is accurately migrated and aligned with business requirements
• Translate pension administration and operational needs into clear, detailed requirements for system configuration and development teams
• Execute manual pension calculations, process election forms, and validate data loads to support successful implementations
• Design and perform comprehensive testing activities, including test plans, scenarios, and breakpoint validation beyond existing data sets
• Coordinate project timelines, deliverables, and stakeholder communication to keep implementation initiatives on track
• Analyze system behavior and data outputs to identify issues, recommend solutions, and support continuous improvement
• Collaborate effectively with remote and cross-functional teams to drive smooth, timely system integrations

What You Will Need to Be Successful:

• Bachelor’s degree in Business, Information Technology, or related field
• 3+ years of experience in system implementation, pension administration, or project management within similar environments
• Proven pension administration experience, including manual pension calculations, processing election forms, and loading pension data into systems—excluding call center or actuarial roles
• Strong implementation background with the ability to craft clear requirements for system programmers, ensuring the delivery aligns with business goals
• Demonstrated testing expertise: creating comprehensive test plans, identifying breakpoints, and developing test scenarios beyond existing data sets
• Project management experience with system migration initiatives, overseeing timelines, resources, and deliverables
• Excellent verbal communication skills, inquisitive nature, quick learner, and effective question-asking abilities
• Familiarity with pension software or related systems
• Prior experience managing remote projects across diverse teams
• Knowledge of data analysis and mining to enhance testing scenarios

Benefits Overview:

• 401k 
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Nick Siepker at (515) 225-7000 or email Nick at nsiepker@thepalmergroup.com.