IT Major Incident Lead

We are seeking a dedicated IT Major Incident Lead to support a critical company-wide technology migration. This hands-on technical role focuses on ensuring a seamless transition for remote users across the U.S., collaborating closely with deployment teams and IT specialists. Join a hands-on role supporting technology migrations for users nationwide. Apply today!

Work Model:

• On-Site

What You Will Do:

• Act as the post-deployment support partner for the traveling migration team
• Remotely support laptop and hardware setups deployed by the on-site migration team
• Troubleshoot user accounts, profiles, and access in the new tenant environment and Active Directory
• Install, configure, and validate standard applications and software packages
• Ensure user access to email, file shares, applications, and network resources post-migration
• Validate connectivity to security and compliance tools
• Troubleshoot hardware and software issues during and 
• Assist end users with login issues, application access, and basic troubleshooting
• Provide remote guidance and quick training on new system access and workflow change

What You Will Need to Be Successful:

• 3-4 years of IT support experience with strong troubleshooting skills
• Experience with Windows 10/11, Microsoft 365, and Active Directory
• Exposure to IT migrations or deployment/rollout projects
• Experience supporting distributed or multi-site environments preferred

Benefits Overview:

• 401k  
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits  

Interested and qualified candidates can contact Jordan Pierce at (515) 225-7000 or email jpierce@thepalmergroup.com.