Product Support Specialist

Our client is seeking a Product Support Specialist to serve as a product expert and trusted resource for customers and channel partners. This role combines technical troubleshooting, customer support, relationship management, and continuous product improvement. If you have experience in product support, excellent problem-solving, and outstanding customer service skills, apply today!

Work Model:

• On-Site
• 8:00 AM – 4:30 PM

What You Will Do:

• Provide product and technical support to customers and partners via phone, email, and occasional field visits
• Troubleshoot issues, resolve customer concerns, and escalate complex problems when needed
• Manage customer interactions and follow-up activities within the CRM
• Build strong customer relationships and deliver an exceptional service experience
• Create and maintain technical documentation, knowledge base articles, and support materials
• Assist with product improvement initiatives, failure analysis, and training efforts

What You Will Need to Be Successful:

• Experience in product support, customer service, technical support, or a related field
• Strong problem-solving, communication, and customer relationship skills
• Experience using CRM systems and documenting customer interactions
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset
• Strong technical troubleshooting skills
• Relationship building
• Consultative communication
• Continuous improvement orientation

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits
• $31.00 – $32.00 per hour

Interested and qualified candidates can contact Jess Jones at (515) 225-7000 or email jjones@thepalmergroup.com.