Universal Banker

• On-Site

What you will do:

• Greet customers and provide exceptional service in person, by phone, and through digital channels
• Assist customers with opening new accounts, including checking, savings, and other consumer products
• Process routine transactions such as deposits, withdrawals, payments, and transfers
• Educate customers on bank products, services, and digital banking tools
• Identify opportunities to refer customers to specialists (lending, business banking, etc.)
• Resolve customer questions and concerns with professionalism and accuracy
• Maintain compliance with bank policies, procedures, and regulatory requirements
• Support daily branch operations and work collaboratively with team members

What you will need to be successful:

• Excellent customer service skills and a friendly, professional demeanor
• Outstanding communication and problem-solving abilities
• Comfort working with computers and learning new systems
• High attention to detail and accuracy
• Ability to work in a fast‑paced environment
• Previous customer service, retail, or cash‑handling experience is a plus but not required
• High school diploma or equivalent

Benefits overview:

• Health, dental, and vision insurance
• 401k
• PTO

Interested and qualified candidates can contact KK Palea at (515) 225-7000 or email KK at kpalea@thepalmergroup.com.