Customer Service Processing Specialist

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking a Customer Service Processing Specialist who will provide stellar service to their external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-tier customer service standards are met. This is a chance to join a growing organization and team where you'll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background and a passion for and patience, apply today!

Work Model:

• On-Site
• Monday – Friday
• 8:00 AM – 5:00 PM

What You Will Do:

• Make outbound status calls to carriers/transfer companies and clearly communicate next steps
• Document call outcomes accurately and efficiently in required systems
• Navigate multiple systems and follow established procedures and job aids
• Follow up on outstanding information and request missing items as needed
• Proactively communicate issues, trends, or improvement opportunities to management
• Participate in team problem-solving, process improvement, and cross-training
• Adapt to workflow changes and manage time effectively to maintain steady productivity

What You Will Need To Be Successful:

• High school diploma or equivalent required
• 1+ years of work experience preferred
• Ability to work independently, stay focused, and meet daily metrics in a fast-paced environment
• Strong attention to detail and comfort working across multiple systems
• Clear verbal and written communication skills, including the ability to escalate issues appropriately
• Strong interpersonal skills and willingness to learn new tasks and processes

Benefits Overview: 

• 401k 
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.