Credit and Collections Analyst II – Customer Management

Are you a proactive problem-solver with a keen eye for detail and a passion for building strong customer relationships? Join our dynamic team as a Credit and Collections Analyst, where your skills will play a vital role in managing customer accounts, evaluating creditworthiness, and supporting our clients through effective engagement and solutions. This is an excellent opportunity to launch your career with a respected organization committed to excellence and innovation in financial services.

Work Model:

• On-Site
• Must be able to work between 6:55 AM to 6:05 PM, central time

What You'll Do:

• Perform credit evaluations and assist in establishing credit limits within company guidelines
• Manage and collect on past-due accounts, utilizing available technology and strategic approaches
• Develop and support payment plans tailored to customer needs
• Review account statuses, identify issues, and recommend solutions, including helping resolve misapplied cash issues
• Support delinquent customers across all products by educating, motivating, and guiding them toward resolution, fostering positive relationships
• Maintain accurate account records, update customer information, and ensure compliance with federal and state regulations
• Assist in referring complex problem accounts to supervisors and collaborate within a global team environment to maintain low delinquency rates

What You Will Need To Be Successful:

• Excellent verbal and written communication skills with a customer-focused approach
• Strong negotiation skills and the ability to handle challenging conversations professionally
• Proficiency in computer applications and the ability to quickly learn new software and mainframe systems
• Ability to multitask and adapt efficiently in a fast-paced call center environment
• Detail-oriented with strong organizational skills
• Minimum of 1 year of experience in customer service or collections is preferred, but motivated entry-level candidates are encouraged to apply
• Knowledge of negotiation techniques
• Familiarity with collection policies and procedures regarding accounts receivable
• Experience with account resolution for misapplied payments
• Bachelor’s degree in Business, Finance, or a related discipline
• Experience working within a global team environment is a plus

Benefits Overview:

• 401k 
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits 

Interested and qualified candidates can contact Jayde Guinan at (515) 225-7000 or email jguinan@thepalmergroup.com.