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Our reputable client in the Des Moines area is hiring a Collections Supervisor. This leadership opportunity will supervise a team of up to 10 Collection Agents and have strong collaboration skills, coaching, and problem-solving skills. If this opportunity matches your strengths, skills, and long-term goals, apply today!

Responsibilities: 

  • Oversee the day-to-day operation of Collection Agents 
  • Oversee collection-related activities, tracking and providing analytical reporting
  • Analyze and evaluate data and processes, developing strategy and recommendations for department and company performance
  • Conduct performance reviews, disciplines, and HR-related items for the team
  • Lead all agent development through ongoing feedback, training, and analysis of performance
  • Assist with escalations on customer accounts
  • Perform other duties as assigned 

Requirements: 

  • Degree in business, management, or a related field preferred 
  • 2+ years of customer service supervisory experience
  • Demonstrated skills in managing a team of Collections Agents or a Customer Service team
  • Strong verbal and written communication skills
  • Working knowledge of Microsoft Office, specifically Excel
  • Strong leadership skills

Work Model:

  • Hybrid
  • 11:00AM – 8:00PM

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email afjobs@thepalmergroup.com.

Ref: JOB-38606

Palmer Group

afjobs@thepalmergroup.com

(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266


    • Job type: Direct Hire
    • Location: West Des Moines, Iowa
    • Date posted:
    • Salary:$40000 - $60000