Contact Center Representative

We are assisting our growing West Des Moines client with their search for a Contact Center Representative. This individual will enjoy various responsibilities including initiating financial transactions and requests. Enjoy a flexible work-life balance culture with a leadership team who understands you must take care of your employees so they can take care of your customers. Keep reading if you’re interested in this contract-to-hire role!

Candidates must reside within 30 miles of the Des Moines metro.


Responsibilities:

• Initiate financial transactions and requests, including withdrawals, surrenders, and transfers
• Send communications to clients, agents, or transfer companies
• Respond to inquiries by clarifying desired information and researching follow-up response
• Manage a large volume of inbound calls in a timely manner
• Update and maintain records of all conversations and transactions in the call center database accurately 
• Perform other duties as needed to accomplish department and company objectives

Requirements:

• Strong computer skills
• Skilled with Microsoft Office products and the ability to use multiple applications and screens
• Knowledge of working with annuities is highly preferred
• Outstanding written and verbal communication skills

Work Model:

• On-Site
• Monday – Thursday 8:00AM – 5:00PM
• Friday 7:30AM – 4:00PM

Interested and qualified candidates can contact us at (515) 225-7000 or email resumes@thepalmergroup.com. 

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more. 

Ref: JOB-41130