One of our West Des Moines clients is looking for a Customer Account Representative for their growing team. This team provides a “white glove” service to all of their clients, so if you are friendly, professional, and love working in a changing and growing environment, apply now!
- Perform outbound check-ins with clients to answer any outstanding questions and update them on progress
- Maintain high level of customer service by building relationships with clients via phone and email
- Ask questions to learn more about client-specific business
- Answer calls, secure identity of caller, and assist with inquiries
- Track metrics and report weekly to manager
- Bring suggestions for efficiencies and processes to team
- 2-3 years of customer service experience
- Previous experience in a client-facing, or account management role highly preferred
- Ability to multi-task, use multiple computer screens and applications at once
- Metrics-oriented, with strong relationship-building mindset
- Highly flexible and able to adapt to changes in policy
- Monday – Friday
- 8:00AM – 5:00PM
Interested and qualified candidates can contact Amanda Mulcahy at (515) 225-7000 or email Amanda at email@example.com.
Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more.