Customer Service Lead

One of the most established and reputable companies in the Quad Cities is targeting a Customer Service Lead to add to their growing team. This key player will enter a fantastic culture with an excellent reputation for employee-centric decisions, substantial pay, top-notch benefits, and leadership/ownership experience. This is a great role to step into for someone who’s growth-minded and feels like they can provide real value to implement change in an organization.

Responsibilities:

• Identify and implement process improvement changes- focusing on lean methodologies
• Design sales process and manage the day-to-day performance of the sales team
• Manage and lead a team of 3 people
• Implement change management and culture-building factors
• Set performance metrics and goals for the department
• Partner with sales in communicating the company’s differentiating value proposition to customers 
• Coordinate quality and review processes to assist in new product development and order fulfillment process
• Bring technical knowledge to the product while also communicating these aspects effectively to employees

Requirements:

• 5+ years of experience in heavy equipment or Original Equipment Manufacturing 
• Growth mindset- looking for spots to implement improvements with an eye on becoming more efficient and evolving
• Experience managing a team or leadership/coaching experience
• Familiarity with data systems and data automation
• Lean/Continuous Improvement mindset- with actionable results
• Technical mindset with the ability to communicate and convey changes to team members

Work Model:

• On-Site

Interested and qualified candidates can contact Joye Moore at (319) 449-1200 or email her at jmoore@thepalmergroup.com.

Ref: JOB-44149