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One of our West Des Moines clients is looking for a Customer Service Representative for their growing team. This team provides a “white glove” service to all of their clients, so if you are friendly, professional, and love working in a changing and growing environment, apply now!


  • Perform outbound check-ins with clients to answer any outstanding questions and update them on progress
  • Maintain a high level of customer service by building relationships with clients via phone and email
  • Answer calls, secure the identity of the caller, and assist with inquiries
  • Track metrics and report weekly to the manager
  • Bring suggestions for efficiencies and processes to the team


  • 1-3 years of customer service experience (call center, retail, high-level food service, etc.)
  • Ability to multi-task, use multiple computer screens and applications at once
  • Metrics-oriented with a strong relationship-building mindset
  • Highly flexible and able to adapt to changes in policy
  • Able to maintain high standards of positivity and professionalism

Work Model:

  • On-Site
  • Monday – Friday
  • 8:00AM – 5:00PM

Interested and qualified candidates can contact Daphne Strief at (515) 225-7000 or email her at 

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more. 

Ref: JOB-38963

Daphne Strief

Lead Recruiter

(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266

    • Job type: Contract
    • Location: West Des Moines, Iowa
    • Date posted:
    • Pay:$28.00 - $30.00 per hour