Customer Service Representatives

If you have a passion for helping people and an interest in financial services, this may be the position for you! Our client is looking for qualified Customer Service Representatives to speak with their members and provide solutions to their inquiries. This client continues to be a leader in the finance industry with a standard of excellence in customer service. Multiple openings and shifts are available. Apply today if you believe this would be a good fit for you.

Responsibilities:

• Respond to incoming calls, mail, and emails
• Determine and implement the best solutions for members
• Research to resolve calls within established time frames
• Complete necessary documentation by reviewing outstanding inquiries or requests for quality measures
• Ensure actions are compliant with industry rules and standards
• Communicate to clients for resolution of issues, escalated calls, and fulfillment requests

Requirements:

• Prior experience in a customer service role
• Bilingual spanish positions are also available
• Commitment to providing excellent customer service
• Strong written and verbal communication skills
• Ability to provide excellent customer service while providing solutions to the customer base
• Attention to detail

Work Model:

• On-Site
• 4 days/week 12:30 PM – 9:00 PM, 1 weekend day 10:30 AM – 7:00 PM
• All shifts are 40 hours per week 

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or at resumes@thepalmergroup.com.  

Ref: JOB-43583