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Administration

Are you looking for a great foot-in-the-door opportunity with excellent benefits? Palmer Group is partnering with our established local client in their search for a Customer Support Representative II. If you are a customer service professional searching for your next role, apply today to be considered!  

Responsibilities:

  • Work in a high-volume contact center environment
  • Assist customers with items such as parts requests, returns, payments, and tool support
  • Utilize multiple support channels, including telephone, email, cases, and chat, while effectively documenting each interaction within our case management system
  • Assist with escalated support issues
  • Mentor less experienced agents

Requirements:

  • Skilled in interpersonal communications, negotiation, and conflict resolution
  • 6+ months of customer service/support experience
  • Strong computer and troubleshooting skills

Work Model:

  • On-Site or Hybrid option if located within one hour of Johnston, Iowa
  • 8-hour shift between 7:00AM – 6:00PM 
  • Monday – Friday 

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email us at resumes@thepalmergroup.com.

Palmer Group offers our valued temporary and contract employees, Health, Dental and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more. 

Ref: JOB-40811

Palmer Group Resumes

Recruiter

resumes@thepalmergroup.com

(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266


    • Job type: Contract
    • Location: Johnston, Iowa
    • Date posted:
    • Pay:$18.00 - $18.00 per hour