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Are you looking for a new opportunity to showcase your administrative and customer service skills? Palmer Group has the job for you! We have partnered with this reputable client to fill the Customer Support – Tier 2 role. If this opening interests you and you meet the qualifications listed below, send us your application today!


  • Assist customers over the phone, email, chat, and video
  • Greet new users to the platform and review implementation steps
  • Assist with troubleshooting as needed
  • Document customer interactions and the solutions provided


  • 2-year degree is required, 4 year degree is preferred
  • 1-2 years prior experience in a customer support role
  • Solid computer skills, specifically typing, using multiple applications, and dual screens
  • Strong troubleshooting skills, with the ability to research and self-direct 

Work Model:

  • On-Site, but can move to a hybrid schedule after training
  • Monday – Friday
  • 8:00 AM – 5:00 PM

Interested and qualified candidates can contact Maddie Hodgson at (515) 225-7000 or email Maddie at

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more.

Ref: JOB-41317

Maddie Hodgson


(515) 225-7000

    • Job type: Contract-To-Hire
    • Location: Clive, Iowa
    • Date posted:
    • Pay:$22.00 - $22.00 per hour