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Palmer Group is partnering with a long-standing insurance firm for their next Employee Benefits Support Specialist. The person in this role will assist the sales team with developing client relationships through a passionate approach to customer service. This Waterloo area company offers exceptional growth potential for a motivated individual seeking a wonderful career.  If this would be the next best step in your career, apply today!


  • Provide exceptional customer service to internal and external clients daily
  • Educate clients proactively on their policy and policy changes
  • Research claims issues, troubleshoot problems, and prepare applications
  • Ensure accurate and complete submittals of information to carriers
  • Process changes and transfers and assist in the creation of new policies
  • Assist the sales team with the information needed for client meetings


  • Associate’s degree in business or related field
  • Experience in a customer service role
  • Obtain and maintain a personal State of Iowa Insurance license within 30 days of hire
  • Detail-oriented and able to manage a fast-paced environment
  • Impressive verbal and written communication skills

Work Model:

  • Hybrid

Interested and qualified candidates can contact Madison Kuhl at (319) 449-1200 or email

Ref: JOB-45351

Madison Kuhl


    • Job type: Direct Hire
    • Location: Cedar Falls
    • Date posted:
    • Pay:
      $- $