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IT Infrastructure

We are assisting our clients in their search for a Field Technician II. This individual will be responsible for responding to customer calls, email requests, and incident tickets. This position can be performed either on-site or remotely. The person in this role will also implement hardware/software maintenance, periodic firmware, BIOS, and drivers and repair the products deployed at the customer sites to ensure the highest level of availability for our customers. If you meet the requirements below, please apply today!


  • Provide level three troubleshooting assistance to customers
  • Meet compliance and standards during the intermediate setup, configuration, implementation, and resolution of the customer’s environment
  • Improve efficiencies within processes, procedures, and controls to enhance quality, service, and deliverables
  • Provide continuous and consistent communication on the status of issues, actions, and resolutions to customers, sales consultants, CST management, and vendors
  • Manage all severity levels of incident tickets and report the status to the appropriate parties
  • Identify, execute, and maintain the audit, security, and data compliance standards that minimalize risk to customers
  • Monitor service ticket queues and provide regular updates to tickets
  • Monitor and maintain strict compliance
  • Provide appropriate escalation of severity 1 (Server Down) issues in a timely manner
  • Identify individual training opportunities to enhance troubleshooting techniques


  • 3+ years of hands-on experience in technical infrastructure operations and computer room environment
  • Strong knowledge of firewall, network (LAN, WAN) switches, wireless APs, desktops, laptops, Windows servers, SAN, NAS, DAS storage, backups, replication, and IP Surveillance technologies
  • In-depth knowledge of service ticketing systems, asset management systems, and technology monitoring software packages
  • Ability to troubleshoot complex incidents and escalate appropriately
  • Advanced leadership abilities and team management skills
  • Hands-on experience supporting multi-platform infrastructure environments
  • Exceptional communication skills

Work Model:

  • On-Site

Interested and qualified candidates can contact Tamara Hawkins at (515) 225-7000 or email her at

Ref: JOB-39044

Tamara Hawkins


(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266

    • Job type: Direct Hire
    • Location: Des Moines, Iowa
    • Date posted:
    • Pay:$- $ per hour