IT Infrastructure
Calling all Information Technology Help Desk candidates! Do you want to provide tier 1 support to users? Here you can! Under direct supervision, this IT Help Desk is responsible for providing technical assistance and support related to computer systems, hardware, and software. If you are the individual best suited to this opportunity, please send us your application today!
Responsibilities:
- Respond to incidents in the form of calls or automated tickets
- Perform remote troubleshooting
- Provide status updates
- Escalate issues when needed
- Document all call activity
- Provide feedback or suggestions to leadership for team improvements
Requirements:
- Associate’s degree in an information system or a similar field or equivalent work-related experience
- Solid troubleshooting skills
- Able to communicate with end-users to their level of technical understanding
- Strong interpersonal and verbal communication skills
Work Model:
- On-Site
- 10:00AM – 6:30PM
- Tuesdays and Wednesdays OFF
Interested and qualified candidates can contact Kian Torkzadeh at (515) 225-7000 or email Kian at ktorkzadeh@thepalmergroup.com.
Palmer Group offers our valued temporary and contract employees, Health, Dental and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more.
Ref: JOB-41267
