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Are you an administrative professional with strong analytical skills? This may be a perfect fit for you! Palmer Group has partnered with this established client to fill the Process Improvement Analyst role. If this role interests you and you meet the qualifications listed today, apply today!


  • Carry out quantitative and qualitative analysis of customer and advisor behavior 
  • Develop ongoing performance management analysis on all Operations functional teams
  • Assist functional lead in building appropriate metrics and market trends and competitive landscape analysis
  • Collaborate with functional lead to establish a detailed integrated strategic plan for each stage of operational initiatives and track progress against that plan
  • Pinpoint areas for improvement; development of recommendations and solutions for improving effectiveness; support implementation of best practices
  • Develop, motivate, and guide stakeholders to support the effective implementation of initiatives
  • Create, implement, and oversee resource utilization with consideration of budget
  • Oversee all internal communications for distribution to include the strategic plan
  • Supervise consistency of Operations presentations to align with strategy and messaging
  • Investigate solutions, frameworks, and methodologies to address specific strategic needs
  • Create content that will support or be included in executive-level presentations and reports to communicate and achieve buy-in for strategic recommendations
  • Provide support to the management process of tracking Operational initiative results to identify opportunities, synergies, and risks
  • Hold responsibility for producing a monthly dashboard of all strategic priorities in the department and making recommendations to the senior leadership team
  • Act as a key player in the strategy development, including market and customer analysis, financial projections, and key strategic directions
  • Prepare and conduct innovative technical training programs
  • Partner closely with Operations business unit leaders
  • Assemble training material for on-site or virtual training setting
  • Develop instructor materials
  • Assist in the design of computer-based and multimedia curriculum
  • Trial processes and procedures related to training design, material, and content
  • Oversee the training program by company objectives, business needs, and applicable regulatory requirements
  • Plan classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies
  • Implement training needs assessment by collecting information about work procedures, workflow, and reports
  • Asses training by evaluating the effectiveness of training for specific job applications


  • 3+ years of Project Management or Process Improvement experience
  • Bachelor’s degree in Finance, Business Management, or a similar field 
  • Self-starter with excellent problem-solving skills
  • Ability to work on a team
  • High attention to detail
  • Outstanding communication skills
  • Ability to analyze data to understand and present results, including trends, forecasts, and outcomes
  • Ability to thrive in a dynamic environment
  • Highly proficient in Microsoft Office applications

Work Model:

  • Hybrid

Interested and qualified candidates can contact Emily Bredthauer at (515) 225-7000 or email her at

Ref: JOB-38726

Emily Bredthauer


(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266

    • Job type: Direct Hire
    • Location: Des Moines, Iowa
    • Date posted:
    • Salary:$75000 - $95000