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Mortgage & Banking

Are you interested in finding a new position in the Des Moines metro? Palmer Group has partnered with a well-established local organization to search for a Lending Services Associate. The applicant that fulfills this position will have the opportunity to utilize prior mortgage collections experience in a way that gives back to the community. Apply today if this job interests you! 


  • Address overdue accounts and assist individuals with payment plan creation options
  • Collect payments on past-due mortgage balances
  • Monitor all delinquent accounts and provide financial counseling to aid in correcting delinquencies  
  • Record attempted contacts made to delinquent accounts and maintain accurate records for payments collected on customer’s accounts
  • Negotiate payment arrangements for overdue accounts 
  • Analyze client profiles and make recommendations regarding loan modification options of severe delinquencies
  • Track and submit regular reports on the status of unpaid accounts or any repayment progress
  • Articulate organizational programs accurately to potential partners and aid in the application process for these programs 


  • 2-5 years of mortgage collections experience
  • Mortgage Loan modifications experience is a plus
  • Ability to communicate about the collections process
  • Strong attention to detail, problem analysis, and  problem-solving skills
  • Ability to communicate and collaborate with individuals from varying backgrounds and circumstances  

Work Model: 

  • On-Site 
  • 8:00AM – 4:00PM 
  • Monday – Friday

Interested and qualified candidates can contact Shelby Mensen at (515) 225-700 or email Shelby at 

Ref: JOB-38876

Shelby Mensen

Senior Recruiter

(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266

    • Job type: Direct Hire
    • Location: Des Moines, Iowa
    • Date posted:
    • Salary:$40000 - $45000