Merchants Services Representative

Do you have a background in customer service or in a call center environment? This position may be right for you! Palmer Group has partnered with this established Iowa client to fill the Merchants Services Representative role. If this opportunity seems like a fit for you, apply today!

Responsibilities:

• Address inquiries in a call center environment by making or receiving calls to answer questions and resolve processing and cardholder issues
• Work online to resolve questions and troubleshoot terminal issues
• Reconcile a merchant statement accurately
• Work actively to complete the installation of merchant equipment
• Implement various tracking and reporting systems to monitor merchant activity, document merchant interactions, and inquiries on the network system

Requirements:

• High school diploma
• Associate or bachelor’s degree is preferred but not required
• 1+ years of related experience, preferably in a call center or other direct customer response
• Outstanding analytical, problem-solving, and decision-making skills, and great interpersonal skills

Work Model:

• Hybrid
• Monday – Friday
• 8-hour shift between 7:00 AM – 6:00 PM

Interested and qualified candidates can contact Hannah Hoffman at (515) 225-7000 or email Hannah at hhoffman@thepalmergroup.com.

Ref: JOB-43601