Relationship Manager

Our client is hiring a Relationship Manager! This person will build new relationships and strengthen existing partnerships within a large client portfolio of major national clients. Robust relationship management experience is required. The ability to develop and execute a strategic plan while prioritizing multiple projects in a fast-paced environment is also required. Interested? Keep reading!

Responsibilities:

• Develop and execute sales/renewal goals and strategies to build and strengthen relationships and drive exceptional client growth, profitability, and retention
• Serve as the main point of contact and manage overall client satisfaction and trust
• Meet and exceed service agreements and ensure outstanding service
• Leverage other internal resources as appropriate to identify, implement and monitor complex client projects ensuring clients’ and companies’ needs are met
• Manage renewal process to retain existing clients and in-force premium
• Support strategic account plans to optimize revenue opportunities and renewals
• Collaborate inter-departmentally with other Client Managers to ensure revenue and service goals are met
• Collect and clarify information and communicate program plans
• Engage in collaborative and consultative problem-solving to enhance the partnership
• Conduct client meetings to review overall performance and client benefits strategies
• Identify, manage, and prioritize new business development opportunities from existing client portfolios and broker/consultant relationships
• Partner with Sales to execute a seamless installation and achieve maximum on all new clients
• Participate in the enhancement of processes contributing to achieving this goal
• Negotiate contracts on companies’ behalf and ensure contractual obligations are met
• Provide support to other internal teams on client requests

Requirements:

• Bachelor’s degree in business, marketing or communications from an accredited college or university or related work experience
• MBA, advanced degree, or other professional certifications preferred
• 5-7 years of experience in the field of client management or sales
• Experience in legal services is preferred
• Specific knowledge and experience with client management and relationship building are required, sales experience preferred
• Working knowledge of insurance products and/or employee benefits and an understanding of product distribution channels is preferred
• Required to travel 25% of the time

Work Model:

• On-site

Interested and qualified candidates can contact Jessie Kester at (515) 225-7000 or email Jessie at jkester@thepalmergroup.com.

Ref: JOB-40961