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IT Infrastructure

Palmer Group is partnering with a well-established organization in their search for a Security Analyst II. We are searching for a candidate who has hands-on experience supporting multi-platform infrastructure environments and has advanced knowledge of service ticketing systems, asset management systems, and technology monitoring software packages. If this background pertains to your experience, we would like to start a conversation with you about this opportunity!


  • Respond to alerts, alarms, potential security breaches, and other cyber security incidents
  • Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs
  • Work with security team to perform security assessments and uncover network vulnerabilities
  • Fix vulnerabilities to maintain a high-security standard
  • Manage all severity levels of incident tickets and report status to the appropriate parties which includes customers, peers, sales, management, and vendors
  • Assist in deployment of security-related projects and deliverables
  • Identify, execute, and maintain the highest level of audit and security compliance standards that minimize risk to customers
  • Monitor service ticket queues and provide regular up-dates to tickets daily
  • Monitor and maintain strict compliance in accordance with standards, policies, and procedures
  • Provide appropriate escalation of security incidents to peers, sales consultants, management, and vendors in a timely and appropriate manner
  • Troubleshoot and manage security software issues or conflicts with customer’s operational software and address remediation steps appropriately


  • Advanced knowledge of firewalls, network (LAN, WAN) switches and network topology components, wireless AP’s, desktops, laptops, Windows servers, VMWare, Antivirus, and SIEM systems support
  • 3-5+ years hands-on experience in a technical infrastructure operation, data center, support desk, SOC, NOC or field engineering role
  • Exceptional communication skills both verbal and written
  • Advanced knowledge of cybersecurity frameworks (NIST, ISO, COBIT, PCI-DSS, CMMC)

Interested and qualified candidates can contact  Tamara Hawkins at (515) 225-7000 or email Tamara at 

Ref: JOB-36625

Tamara Hawkins


(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266

    • Job type: Direct Hire
    • Location: Clive, Iowa
    • Date posted:
    • Pay:$- $ per hour