Back to all jobs
palmer job logo

IT Infrastructure

Our client offers a fun working environment with a great team! Are you looking to expand your skills and grow with an outstanding organization? If so, this is an excellent opportunity for you! We are looking for an experienced Service Desk Technician with 3-5+ years of experience working Tier 1 to Tier 3 support tickets. Apply today! 


  • Support the daily ticket que and working projects as assigned
  • Support internal end users via email, phone, and in-person support
  • Provide solutions for software and hardware technologies running on laptops and mobile devices
  • Troubleshoot issues with Windows & Mac operating systems


  • 3-5+ years of experience providing Tier 1 to 3 technical support
  • Experience troubleshooting Windows & Mac operating systems
  • Understanding of TCP/IP, DHCP, DNS, VPN, Active Directory, and Group Policy 
  • Excellent technical, analytical, problem-resolution, interpersonal, and communication skills 

Work Model:

  • On-Site
  • 7:30AM – 4:30 PM

Interested and qualified candidates can contact Erin Hogenson at (515) 225-7000 or email Erin at

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance on the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Group’s benefits, or contact your Palmer Group representative to learn more.

Ref: JOB-40319

Erin (Hogenson) Anderson

IT Delivery Manager

(515) 225-7000

3737 Woodland Ave, Suite 200, West Des Moines, IA 50266

    • Job type: Contract
    • Location: West Des Moines, Iowa
    • Date posted:
    • Pay:$28.00 - $28.00 per hour