Are you passionate about social media and customer service? Join this team as an Ag & Turf Customer Support Representative and become a part of a well-known company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to be considered!
Work model:
- On-Site
- Monday – Friday
- 8-hour shift between 7:00 AM – 6:00 PM
What you will do:
- Assist customers with parts requests, returns, payments, and tool support
- Utilize multiple support channels, including telephone, email, cases, and chat
- Document each interaction within the case management system
- Address common topics such as general product questions, availability, compatibility, agricultural, residential, commercial, and golf product issues/complaints, warranty registration, extended warranty coverage, out-of-warranty assistance, parts and publications lookups, and loyalty rewards programs
What you will need to be successful:
- 6+ months of call center experience
- Microsoft Office proficiency; strong computer & troubleshooting skills
- Skills in interpersonal communications, negotiation, and conflict resolution.
- Knowledge of agriculture, turf, mowers, and/or utility vehicles highly preferred
Benefits overview:
- 401k
- Major health insurances
- Employee Stock Ownership Plan (ESOP)
- Click here for a complete list of benefits
Interested and qualified candidates can contact Brennan Jones at (515) 225-7000 or email bjones@thepalmergroup.com.
