A rapidly growing organization in the Quad Cities is seeking a Call Center Lead to join their team. This role could be for you if you are looking for an opportunity with excellent benefits and a positive work environment. Apply today!
Responsibilities:
- Supervise customer service representatives with a focus on maintaining customer service standards across the team
- Mentor team members and assist with trainings
- Resolve complex customer issues efficiently
- Prepare and analyze reports to identify trends and improve overall performance of team
- Ensure compliance with appropriate policies, procedures, and regulations
Requirements:
- Experience supervising a team
- Effective communicator
- Tech-savvy
- Enthusiastic and team-oriented
- Analytical thinker in a fast-paced environment
Work Model:
- On-site
Interested and qualified candidates can contact Madison Kuhl at (319) 449-1200 or email Madison at mkuhl@thepalmergroup.com.
