Our client is seeking a dedicated and customer-focused Client Service Representative to join their team on a contract basis. This role involves handling preauthorization calls and providing exceptional service to their clients. The ideal candidate will have previous contact center experience. If you are interested in this role, apply today!
Work model:
- Hybrid
- During Training Hours: 8:00 AM – 4:30 PM for 4-5 weeks
- After Training Hours: 10:30 AM – 7:00 PM
What you will do:
- Handle incoming preauthorization calls from clients and healthcare providers
- Verify patient information and ask further follow-up questions
- Provide accurate and timely information regarding preauthorization status and requirements
- Document and update client interactions and preauthorization details in the system
- Create new cases in the system
- Follow up on open cases
- Maintain a high level of professionalism and empathy in all client interactions
What you will need to be successful:
- Previous experience in a customer service role is required
- Strong communication and interpersonal skills.
- Ability to handle high call volumes and manage multiple tasks efficiently.
- Proficiency in using software and systems.
- Knowledge of healthcare is preferred.
- High school diploma or equivalent
Benefits overview:
- 401k
- Major health insurance
- Employee Stock Ownership Plan (ESOP)
- Click here for a complete list of benefits
Interested and qualified candidates can contact the Palmer Group at (515) 225-7000 or email their resumes to resumes@thepalmergroup.com.
