Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives who will provide stellar service to their Agents and Business Partners. You’ll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. In this role, you will also be responsible for ensuring that the processing of applications is complete and accurate. This is a chance to join a growing organization and team where you’ll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background and a passion for and patience, apply today!
Work model:
- On-Site
- 8:00 AM – 5:30 PM
- Monday – Friday
- Ability to work overtime as business needs evolve
What you will do:
- Answer inbound phone calls to address inquiries from agents and third parties
- Assist clients with providing information about accounts, request status, website enrollment, and accessibility
- Assist agents with questions on products, services, and the status of requests
- Troubleshoot and resolve issues over the phone to provide stellar customer service
- Work with colleagues, as well as internal and external customers, to develop solutions for a range of customer challenges
- Utilize multiple computer systems, applications, and procedure tools to access and identify information
- Process applications and ensure documents are complete and accurate
- Enter client information into the CRM system
What you will need to be successful:
- High school diploma, GED, or equivalent education and experience (required)
- Prior experience working with customers and clients over the phone and providing support experience in an office environment
- Familiarity with insurance and related products is a perk, but not required
- Patient and understanding approach to customer service conversations
- Excellent verbal and written communication skills, with the ability to answer questions
- Strong attention to detail, organization, and mathematical skills
- Ability to collaborate with employees, customers, and third parties
- Proficiency with Microsoft Office Suite
Benefits overview:
- Health, dental, and vision insurance
- 401k
- PTO
Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.
