Are you passionate about social media and customer service? Join this team as a Customer Support Representative – Social Media and become a part of a well-known company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to be considered!
Work model:
- On-Site
- Monday – Friday
- 8-hour shift between 7:00 AM – 6:00 PM
What you will do:
- Assist customers with parts requests, returns, payments, and tool support
- Utilize multiple support channels, including telephone, email, cases, and chat
- Document each interaction within the case management system
- Emphasize social media support by monitoring designated social media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy
- Handle escalated support issues
- Address common topics such as general product questions, availability, compatibility, agricultural, residential, commercial, and golf product issues/complaints, warranty registration, extended warranty coverage, out-of-warranty assistance, parts and publications lookups, and loyalty rewards programs
What you will need to be successful:
- 6+ months of experience in a call center/customer service role
- Previous work experience and/or knowledge of Facebook, Twitter, Instagram, YouTube, and TikTok
- Strong interpersonal communication, negotiation, and conflict resolution skills
- Strong computer and troubleshooting skills
Benefits overview:
- 401k
- Major health insurances
- Employee Stock Ownership Plan (ESOP)
- Click here for a complete list of benefits
Interested and qualified candidates can contact Kaci Uhde at (515) 225-7000 or email at kuhde@thepalmergroup.com.
