Are you passionate about data and looking for a role that offers competitive pay, great benefits, and ample vacation time? Join our team as a Data Operations Analyst! We are an equal opportunity employer providing comprehensive benefits, including medical, dental, life insurance, and a 401k with company match. Enjoy a casual dress code—no need to suit up! Plus, take advantage of our learning and development opportunities through online classes. Experience a unique culture that most companies can only talk about. Apply today and be part of our dynamic team!
Work model:
- Open to remote, on-site, and hybrid
What you will do:
- Setup batch data exchange processes both inbound/outbound with clients and other third parties when the Client Services Consultant has initiated the process and the applicable SOW is in place
- Document data exchange processes in the Data Exchange CMDB
- Work with the client/third party to test the data exchange process; initiate an automated job request when testing is complete
- Provide training and support to clients/third parties in data exchange processes and file manipulation
- Monitor data exchange processes for completeness
- Troubleshoot files that error out and work with the client/third party to troubleshoot issues such as missing files or incorrectly formatted data
- Manage client inquiries using the Client Services ticketing system
- Troubleshoot client/third-party issues in a timely manner, including assisting clients with routine tasks such as file and data management
- Design, develop, and implement processes and automation workflows for internal departments
- Perform daily administrative tasks such as working with daily checklists and creating reports
What you will need to be successful:
- Excellent communication skills, both oral and written, including the ability to communicate with both technical and non-technical client contacts
- Working knowledge of SQL & Azure Data Factory/Fabric
- Ability to understand and create basic SQL queries
- Good analytical skills as they relate to data identification and mapping
- Experience with automated ticketing systems such as Jira
- Working knowledge of file transfer protocols, including secure FTP
- Experience with file management, workload automation, and scheduling tools preferred
- Fluency with Microsoft Office and Power BI applications
- Strong organizational skills
- Ability to work independently and as part of a small team
Benefits overview:
- 401k
- Major health insurances
- Employee Stock Ownership Plan (ESOP)
- Click here for a complete list of benefits
Interested and qualified candidates can contact Kian Torkzadeh at (515) 225-7000 or email ktorkzadeh@thepalmergroup.com.
