Palmer Group has partnered with a local client on their search for an Infrastructure IT Director. This individual will be responsible for leading the organization’s IT department, ensuring exceptional IT services for employees and clients, and maintaining high professionalism. The Director will collaborate closely with Senior Management to identify, acquire, and integrate new technologies that align with organizational goals. If you meet the qualifying requirements below, apply today.
Work model:
- On-Site
What you will do:
- Oversee IT projects and guide IT staff in troubleshooting, diagnosing, and resolving complex technical problems
- Lead the IT team in maintaining robust cybersecurity measures, including regular virus and spyware updates
- Manage the development and delivery of training sessions and documentation for end users
- Coordinate and manage the implementation of new systems and upgrades/updates for existing technologies
- Spearhead research on emerging technologies and present findings to Senior Management for evaluation and decision-making
- Act as the escalation point for critical IT failures or complex troubleshooting issues, ensuring timely resolution or engaging third-party support as needed
- Monitor the performance of IT systems and infrastructure, including hardware, software, LAN/WAN networks, and other systems
- Establish protocols to ensure consistent, high-quality IT support across all organizational locations
- Implement quality control measures and continually refine operational processes to enhance efficiency and reliability
- Oversee after-hours and weekend support schedules to address critical IT needs promptly
- Manage IT budgets, ensuring cost-effective use of resources
What you will need to be successful:
- Bachelor’s degree in a related field or equivalent experience
- 10+ years of IT experience, with at least 5 years in a management or supervisory role
- Experience in the direct mail or related industry is a plus
- Expertise in LAN/WAN networks and IT infrastructure
- Strong leadership, organizational, and project management skills
- Flexible availability, including evenings, weekends, and on-call work
Benefits overview:
- Dental, health, and vision insurance
- 401k
- PTO
Interested and qualified candidates can contact Sarah Craveiro at (515) 225-7000 or scraveiro@thepalmergroup.com.
