As an experienced ServiceNow Administrator at our client, you will be responsible for administering, configuring, and maintaining the ServiceNow (SNOW) platform. You will work closely with cross-functional teams and departments to ensure the SNOW platform meets business needs and operates efficiently. Optimizing the ServiceNow platform is at the core of this role’s responsibilities, enabling efficient, secure, scalable, and user-friendly solutions that align with our unique business needs. If this interests you, apply today!
Work model:
- Hybrid
What you will do:
- Administer and maintain the ServiceNow platform, including user management, data management, and system configurations
- Implement and manage ServiceNow modules such as Incident Management, Problem
- Management, Change Management, and Service Catalog
- Develop and maintain workflows, business rules, UI policies, and scripts to automate and improve processes
- Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal performance of the platform
- Collaborate with stakeholders to gather requirements and translate them into technical specifications
- Provide training, support, examples, and guidance to end users and less experienced team members to maximize the platform’s potential
- Stay current with ServiceNow industry trends, updates, new features, certifications, and best practices
- Assist in the development and implementation of ServiceNow governance and compliance policies
- Identify opportunities for innovation and continuous improvement in ServiceNow implementations
- Ensure data integrity and compliance with company policies and industry regulations
- Design, develop, and implement solutions and applications within the ServiceNow platform to automate and optimize processes
- Manage, understand, and maintain the ServiceNow instance, including system configuration, user access, and security
- Monitor platform performance, troubleshoot issues, and perform regular upgrades
What you will need to be successful:
- Bachelor’s degree in computer science, information technology, or a related field or equivalent experience
- 3+ years’ experience as a ServiceNow Administrator or in a similar role
- Experience with ServiceNow development, including scripting, workflows, and integrations
- ServiceNow Certified System Administrator (CSA) certification preferred
- Experience with ITIL processes and frameworks
- Strong understanding of ServiceNow platform capabilities and modules
- Proficiency in JavaScript, HTML, CSS, and other web technologies
- Excellent problem-solving skills and attention to detail
- Exceptional interpersonal, verbal, and written communication skills; expertise in setting and managing customer expectations
- Strong understanding of current and emerging technologies and how other enterprises are employing them to drive digital business
- Familiarity with Agile methodologies and project management tools preferred
- Knowledge of additional ServiceNow modules such as HR Service Delivery, IT Asset
- Management or IT Operations Management preferred
Benefits overview:
- Health, dental, and vision insurance
- 401(k) with company match and profit sharing
- ESOP
Interested and qualified candidates can contact Rob Plang at (319)-449-1200 or rplang@thepalmergroup.com.
