Social Media Customer Service Representative

Are you passionate about social media and customer service? Join this team as a Social Media Customer Service Representative and become a part of a well-known company with strong brand recognition and a history of bonuses and pay increases. This role offers excellent opportunities for securing a full-time, permanent position. Apply today to be considered!

Work model:

  • On-Site
  • 8-hour shift between 7:00AM – 7:00PM

What you will do:

  • Assist customers with parts requests, returns, payments, and tool support
  • Utilize multiple support channels, including telephone, email, cases, and chat
  • Document each interaction within case management system
  • Emphasize social media support by monitoring designated social media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy
  • Handle escalated support issues
  • Address common topics such as general product questions, availability, compatibility, agricultural, residential, commercial, and golf product issues/complaints, warranty registration, extended warranty coverage, out-of-warranty assistance, parts and publications lookups, and loyalty rewards programs

What you will need to be successful:

  • 1 year of experience in a call center/customer service role
  • Previous work experience and/or knowledge of Facebook, Twitter, Instagram, YouTube, and TikTok
  • Strong interpersonal communication, negotiation, and conflict resolution skills
  • Strong computer and troubleshooting skills

Benefits overview:

  • 401k
  • Major health insurances
  • Employee Stock Ownership Plan (ESOP)
  • Click here for a complete list of benefits

Interested and qualified candidates can contact Brennan Jones at (515) 225-7000 or email at bjones@thepalmergroup.com.

Brennan Jones

Recruiter

Reference: JOB-46168

Location: Johnston, Iowa

Work Type: Contract

Work Model: On-Site

Salary: $18.25 – $18.25 per Hour

Apply now

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