Palmer Group is excited to partner with our client in their search for a Spanish Bilingual Intake Specialist. This position offers work-life balance in a supportive and close-knit team environment. If you are bilingual in Spanish, have previous customer service experience, and have strong administrative skills, we invite you to take the next step and apply for this opportunity today!
Work model:
- On-Site
- Monday – Friday
- 8:00 AM – 5:00 PM
What you will do:
- Efficiently handle and process live phone calls, website inquiries, and referrals on new potential cases
- Provide positive interactions with potential clients while helping them navigate the first step of their claim
- Collect pertinent information and summarize relevant case-related information using the firms’ intake software
- Develop a thorough understanding of the firm’s specialized practice areas, internal systems, and intake procedures
- Secure signed attorney fee agreements between attorney and client
- Performs a variety of administrative and support activities as needed
- Request police reports, videos, audio, and 911 records
- Calendaring meetings between new clients and attorneys
What you will need to be successful:
- Fluent in English and Spanish
- Proficient computer skills, including MS Word, Excel, and Outlook
- Strong customer service skills and ability to communicate effectively with patience, empathy, and compassion to ensure a positive interaction with potential clients from various backgrounds and circumstances
- Previous data entry experience
- Strong writing skills and ability to identify key takeaways from conversations to form clear, concise, and cohesive case summaries
- Attention to detail and the ability to prioritize, meet deadlines, and adjust as needed in a fast-paced environment
Benefits overview:
- Health insurance
- PTO
Interested and qualified candidates can contact Daphne Strief at (515) 225-7000 or dstrief@thepalmergroup.com.
