Do you have a background in customer service or a call center environment? This position may be right for you! Palmer Group has partnered with this established Iowa client to fill the Sales Support Representative role. This is an opportunity to join a great company culture and pursue growth opportunities. If you are interested, please apply today!
Work model:
- Hybrid
- Monday – Friday
- 8:00 AM – 5:00 PM
What you will do:
- Address inquiries in a call center environment by making or receiving calls to answer questions and resolve processing and cardholder issues
- Work online to resolve questions and troubleshoot terminal issues
- Reconcile a merchant statement accurately
- Work actively to complete the installation of merchant equipment
- Implement various tracking and reporting systems to monitor merchant activity, document merchant interactions, and inquiries on the network system
What you will need to be successful:
- High school diploma
- Associate or bachelor’s degree is preferred but not required
- 1+ years of related experience, preferably in a call center or other direct customer response
- Outstanding analytical, problem-solving, and decision-making skills and great interpersonal skills
Benefits overview:
- Health, dental, and vision insurance
- PTO
- 401k
Interested and qualified candidates can contact Brennan Jones at (515) 225-7000 or email bjones@thepalmergroup.com.