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  • Executive Office Assistant

    Our client is seeking a skilled, highly organized, and proactive Executive Office Assistant to deliver comprehensive administrative and operational support to clinic leadership. This position requires exceptional judgment, discretion, and the ability to anticipate executive needs while navigating complex priorities in a fast-paced healthcare setting. The Executive Office Assistant is essential to maintaining smooth clinic operations, ensuring professional communication, and supporting an outstanding experience for both patients and staff. If your background aligns with the qualifications below, we encourage you to apply!

    Work model:

    • Hybrid

    What you will do:

    • Support the clinic director and leadership team by managing complex calendars, coordinating meetings, and arranging travel
    • Understand executive needs and resolve scheduling conflicts and operational issues proactively
    • Create executive‑level correspondence, reports, presentations, agendas, and meeting minutes
    • Oversee daily office operations and streamline systems, workflows, and organizational processes
    • Maintain vendor relationships, office supplies, equipment, and service contracts to ensure smooth operations
    • Assist with payroll, timekeeping, expense tracking, and invoice processing
    • Coordinate onboarding, training logistics, and HR‑related administrative documentation
    • Serve as a primary point of contact for patients, staff, executives, and external partners, ensuring consistent communication
    • Assist with front desk operations during busy periods, including scheduling, patient intake, and follow‑up communication
    • Facilitate internal communication, support audits and special projects, and maintain accurate physical and digital records

    What you will need to be successful: 

    • Associate or bachelor’s degree
    • 3–5 years of experience as an executive assistant, office manager, or senior administrative professional
    • Experience supporting executive or senior leadership in fast‑paced environments
    • Strong organizational, time management, and multitasking abilities
    • Excellent written and verbal communication skills with a polished, professional presence
    • Proficiency in Microsoft Office and familiarity with scheduling tools, CRM systems, or administrative software
    • Ability to maintain confidentiality and handle sensitive information with discretion
    • Knowledge of HIPAA, EHR/EMR systems, basic accounting/payroll processes, or project coordination preferred

    Benefits overview:

    • 401k 
    • Major health insurances  
    • Employee Stock Ownership Plan (ESOP)  
    • Click here for a complete list of benefits 

    Interested and qualified candidates can contact Joye Moore at (319) 449-1200 or email Joye at jmoore@thepalmergroup.com.

    February 2, 2026
  • Director of Customer Experience

    A community-driven technology provider is seeking a Director of Customer Experience to build and lead a forward-looking strategy that elevates service, loyalty, and growth. This role is designed for a visionary change agent—someone who thrives on building, defining KPIs, mapping the customer journey, and setting the strategic course while empowering the team to execute. This is not a “keep the lights on” role. It’s an opportunity to shape how the company engages its customers, strengthen its competitive position, and drive meaningful impact in the communities it serves.

    Work model:

    • 100% onsite

    What you will do:

    • Set a clear vision for customer experience and inspire teams to embrace a customer-first culture
    • Map the full customer journey to identify needs, pain points, and opportunities to elevate service
    • Build and execute strategies that strengthen satisfaction, loyalty, and advocacy while driving growth
    • Define KPIs and leverage data, feedback, and market insights to measure and improve performance
    • Partner with marketing, sales, service, and operations to deliver seamless experiences across touchpoints
    • Lead change initiatives with clear communication and team alignment
    • Champion the customer’s voice in service design, product development, and business decisions
    • Mentor and empower teams to innovate, improve, and grow
    • Foster strong community connections that reinforce trust and long-term relationships

    What you will need to be successful:

    • 5+ years of progressive customer experience, service, or related leadership roles
    • Background in telecom or a similarly competitive, service-driven industry strongly preferred
    • Proven ability to design and execute customer experience strategies aligned to business goals
    • Strong communication and interpersonal skills—ability to “read the room” and influence at all levels
    • Demonstrated success in building new programs, leading change, and fostering cross-functional collaboration
    • Analytical mindset with experience using data and KPIs to guide strategy and outcomes
    • Organized, detail-oriented, and comfortable juggling multiple priorities in a fast-paced environment

    Benefits overview:

    • Health, dental, and vision insurance
    • 401k
    • PTO
    Interested and qualified candidates can contact Joye Moore at (319) 449-1200 or email Joye at jmoore@thepalmergroup.com.
     
     
    October 3, 2025

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