We are seeking a skilled IT Communications and Training Specialist to join our team. This role plays a key part in supporting IT organizational change management, promotional efforts, and learning initiatives through the creation of impactful communications and training resources.
Work model:
- Hybrid
What you will do:
- Develop and deliver clear, engaging communications and training materials
- Create user-focused content such as emails, step-by-step guides, FAQs, short videos, and other learning aids
- Collaborate with Subject Matter Experts (SMEs) to ensure content aligns with user needs and industry best practices
- Manage assigned project plans, track progress, escalate risks, and provide regular status updates
- Utilize tools such as SharePoint, Outlook, SendGrid, Viva Engage, and ServiceNow to ensure consistent and timely delivery
- Actively contribute to team success through collaboration, feedback, and knowledge sharing
- Support additional initiatives and adapt to evolving priorities as needed
What you will need to be successful:
- 3+ years of experience in communications and/or instructional design, preferably in an IT or technology-related environment
- Strong ability to create, repackage, and deliver user-centric content
- Proficiency with Microsoft 365 tools, especially PowerPoint, Word, and SharePoint
- Willingness to learn and use tools like SnagIt, Camtasia, and other content authoring platforms
- Self-directed with the ability to work across specialized areas and learn new tools independently
- Proven experience working collaboratively as part of a team
Benefits overview:
- 401k
- Major health insurance
- Employee Stock Ownership Plan (ESOP)
- Click here for a complete list of benefits
Interested and qualified candidates can contact Ivonne Contreras at (515) 225-7000 or email icontreras@thepalmergroup.com.