Join our well-known and respected client as a Customer Service Representative! This position offers great pay, bonus potential, and the opportunity to deliver outstanding service to customers and dealers. You will handle inbound calls, address customer inquiries, and handle data within internal systems. If you are an excellent communicator with strong organizational skills, apply today! 

Work model:

• On-Site

What you will do:

• Serve as the first point of contact for dealers and colleagues, providing Tier 1 support and troubleshooting through the ticketing system
• Accurately document dealer interactions and escalate complex issues to Tier 2 support or product teams as needed
• Work closely with dealer success associates, product managers, and other internal stakeholders to enhance dealer satisfaction and drive platform adoption
• Capture dealer feedback and feature requests, and relay them to product teams to inform future improvements

What you will need to be successful:

• 1 year of customer service/call center experience
• Strong computer skills, including using multiple screens and applications at the same time
• Knowledge of farming/agriculture is a plus

Benefits overview:

• 401k
• Major health insurance 
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits 

Interested and qualified candidates can contact Kyle Broshar at (515) 225-7000 or kbroshar@thepalmergroup.com.