Customer Support Specialist

We have a new opportunity for you! Our client is searching for a Customer Support Specialist to provide technical support to customers over the phone, via email, and through chat. This role will troubleshoot issues, document customer interactions, and maintain online support tools to help customers use products and services effectively. The ideal candidate will demonstrate exceptional customer service, outstanding problem-solving, and strong computer skills. Apply today!

Work Model:

• On-Site
• 7:00 AM – 7:00 PM CST
• Monday to Friday
• Four 8-hour shifts are available and rotate within the 12-hour operating window:
  • 7:00 AM – 3:30 PM | 8:00 AM – 4:30 PM | 9:00 AM – 5:30 PM | 10:30 AM – 7:00 PM
  • Must be available to work any 8-hour shift within the 7:00 AM – 7:00 PM support window

What You Will Do:

• Provide front-line technical support and product information to customers through telephone, email, and chat
• Troubleshoot and resolve product-related questions, issues, and concerns, including more complex or escalated inquiries
• Accurately document customer interactions, issues, resolutions, and follow-up activities within the case management system
• Create, maintain, and update online support tools and resources to help customers effectively use products and services

What You Will Need to Be Successful:

• Strong customer service, communication, and relationship-building skills
• Excellent problem-solving, active listening, and conflict resolution skills
• Strong computer skills with the ability to learn and troubleshoot software applications
• Strong data management, documentation, and attention to detail
• Four-year degree, associate degree, or relevant certification required

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.