Client Service Specialist

Are you a customer-focused professional who thrives in a fast-paced environment? We are seeking a Client Service Specialist to provide exceptional support to customers, providers, and members while ensuring a positive service experience. This is an excellent opportunity for individuals with customer service, healthcare, insurance, or call center experience who enjoy problem-solving and helping others. If you're looking to join a supportive team and make a meaningful impact through exceptional client service, we'd love to hear from you. Apply today!

Work Model:

• Hybrid

What You Will Do:

• Respond to inbound customer inquiries and provide timely, professional support
• Assist customers with general questions, troubleshooting, scheduling and rescheduling assessments, and administrative requests
• Perform outbound outreach to providers and members as needed
• Maintain accurate records and complete data entry within established timelines
• Prepare and distribute correspondence in accordance with company procedures and contract requirements
• Listen to customer concerns, analyze situations, provide solutions, and ensure customer satisfaction
• Collaborate with team members and leadership to support service level agreements and continuous process improvement

What You Will Need to Be Successful:

• High school diploma or equivalent
• 3+ years of customer service, healthcare, or related experience, with previous leadership, mentoring, or team support experience
• Strong verbal and written communication, customer service, and professional interpersonal skills
• Advanced computer skills, including Microsoft Office, Outlook, and calendar management
• Strong problem-solving and organizational skills with the ability to prioritize, multitask, meet deadlines, and triage issues in a fast-paced environment
• Detail-oriented, dependable, and adaptable with the ability to handle confidential information discreetly and manage multiple priorities accurately and efficiently
• Ability to work independently and collaborate effectively within a team while delivering outstanding customer experiences
• Preferred experience in contact or call centers, healthcare, insurance, or managed care, with knowledge of medical terminology, ICD/CPT coding, healthcare processes, and bilingual language skills

Benefits Overview: 

• 401k
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits
• $18.00 – $20.00 per Hour

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.

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