Warranty Analyst I

Our client is seeking a Warranty Analyst I to support warranty operations by coordinating repairs, documenting claims, and working cross-functionally to improve quality and customer satisfaction. This contingent role offers the opportunity for extension or conversion based on performance and business needs. Apply now!

Work Model: 

• On-Site  
• 7:30 AM – 4:00 PM, with flexibility required for international calls and occasional overtime
• Working from home may be available intermittently based on workload, but a fixed or set remote schedule is not guaranteed

What You Will Do:

• Document and manage warranty repairs using internal databases and systems
• Coordinate with customers and service technicians to schedule and support warranty repairs, including travel logistics
• Collaborate with engineering and manufacturing teams to address recurring warranty issues
• Create work orders and no-charge sales orders while tracking parts through an ERP system

What You Will Need to Be Successful:

• Associate’s degree with three years of related experience
• Excellent data entry, organizational, and multitasking skills
• Outstanding customer service and communication abilities
• High attention to detail with a proactive, self-starter mindset

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.