Quality Engineer

Are you looking for a new role? Our client is searching for a Quality Engineer to play a dual role supporting both in-field issue resolution and proactive quality planning for customer-facing projects. This position connects real-world product performance to engineering and manufacturing improvements by leading warranty investigations, identifying recurring risks, and driving corrective actions. Roughly one-quarter of the role focuses on project-level quality support, while the remainder centers on troubleshooting, analysis, and continuous improvement related to warranty activity. The role requires regular customer interaction, field diagnostics, and cross-functional collaboration to strengthen product reliability and prevent repeat failures. Apply today!

Work Model:

• On-Site

What You Will Do:

• Manage warranty claims from intake through root cause analysis and closure
• Investigate field failures, including teardown inspections and data-driven analysis
• Identify trends and systemic issues using warranty and performance data
• Lead containment and corrective actions across internal teams and external partners
• Validate the effectiveness of corrective actions and prevent recurrence
• Support project teams by developing quality plans and critical-to-quality requirements
• Conduct risk assessments using historical failure data to guide project execution
• Troubleshoot products onsite and perform light mechanical repairs as needed
• Partner with engineering and manufacturing to implement design and process improvements
• Act as a technical point of contact for customers, field service, and sales teams
• Build and maintain dashboards and reporting tools to track quality and warranty metrics
• Travel to customer sites, primarily domestic, to support investigations and resolution efforts

What You Will Need to Be Successful:

• Bachelor’s degree in mechanical or industrial engineering or related field
• 3+ years of experience in quality, warranty, or failure analysis roles
• Strong background in root cause investigation and structured problem-solving methods (8D, A3, CAPA)
• Experience with PFMEA, DFMEA, control plans, and quality systems
• Working knowledge of mechanical systems, fabrication, and weldments
• Ability to read and interpret engineering drawings and GD&T
• Familiarity with data analysis tools such as Minitab or Power BI is preferred
• Customer-facing mindset with the ability to build trust and navigate field situations effectively
• Organized, proactive, and comfortable balancing project and reactive work streams
• Willingness to travel up to 40% and work in field environments as needed
• ASQ Certified Quality Engineer (CQE) or similar certification preferred

Benefits Overview:

• Health, dental, and vision insurance
• 401k
• PTO
• Paid holidays
• Parental leave
• EAP
• Other voluntary options

Interested and qualified candidates can contact Aaron Christner at (319) 449-1200 or email achristner@thepalmergroup.com.