Customer Success Manager

The Customer Success Manager plays a key role in building strong customer relationships, driving account growth, and ensuring a seamless experience from initial inquiry through product delivery. In this position, you will serve as a trusted advisor, collaborate across teams to meet customer needs, and help maximize customer satisfaction and profitability while managing multiple projects and priorities. If you’re a relationship-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, apply now!

Work Model:

• On-site

What You Will Do:

• Develop and strengthen customer partnerships by serving as a trusted resource and primary point of contact
• Drive organic account growth by identifying new opportunities while supporting customer satisfaction and overall account performance
• Oversee customer projects from initial quote and product development through production and final delivery
• Process and coordinate orders, including entry, updates, tracking, and expedited requests to ensure timely fulfillment
• Respond to customer questions and support requests, including quotations, product samples, returns, and issue resolution
• Partner with cross-functional teams to ensure customer requirements are met and expectations are exceeded
• Review account performance metrics, inventory levels, pricing activity, and open-order status to support business objectives
• Represent the company through customer visits, industry events, and travel to operational facilities as needed
• Provide guidance to Customer Account Specialists while supporting process enhancements and maintaining documentation standards

What You Will Need to Be Successful:

• Experience supporting and growing client relationships in customer-focused, account coordination, or service-driven environments
• Exceptional interpersonal and communication abilities with a talent for building trust and fostering strong partnerships
• Highly organized with the capacity to oversee multiple customer accounts, projects, and competing priorities simultaneously
• Resourceful and proactive problem solver who can navigate challenges while maintaining a high level of accuracy and attention to detail
• Exposure to manufacturing, industrial, logistics, or supply chain operations is advantageous
• Ability to collaborate effectively across departments to deliver outstanding customer experiences and business results

Benefits Overview: 

• Medical, dental, and vision insurance
• 401K
• PTO

Interested and qualified candidates can contact Joye Moore at (515) 225-7000 or email  jmoore@thepalmergroup.com.