Hardware/Technical Support Specialist

Our insurance client in downtown Des Moines is seeking a Hardware/Technical Support Specialist for a long-term contract position. In this role, you will support the implementation of technology while delivering excellent customer service to business partners.

Work Model:

• On-Site

What You Will Do:

• Contribute to the support and implementation of both new and existing technology
• Deliver outstanding customer service by responding to emails, calls, and instant messages from business partners
• Interact directly with business partners to identify, research, create solutions, document information, and resolve problems
• Research solutions to problems within a fast-paced setting
• Explain technical concepts to stakeholders clearly, and communicate business goals to technical teams within the organization
• Provide user training and education while implementing preventative technical measures as needed

What You Will Need to Be Successful:

• Bachelor’s degree, preferably in a technology, math, engineering, or science-related field, or equivalent experience
• An applicable internship or experience in IT support, IT customer service, or IT troubleshooting (preferred)
• Ability to utilize an engineering‑driven approach with strong root-cause analysis skills and end‑to‑end ownership of problems
• Outstanding conceptual, problem-solving, organizational, decision-making, planning, communication, time-management, and analytical skills

Benefits Overview:

• 401k
• PTO
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Jack McCoy at (515) 225-7000 or email Jack at jmccoy@thepalmergroup.com.