Customer Service Representative

Are you passionate about delivering exceptional customer service and solving problems? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are partnering with a leading organization seeking Customer Service Representatives who will provide stellar service to their external clients. You'll serve as the first point of contact for inquiries and issues, ensuring top-level customer service standards are met. This is a chance to join a growing organization and team where you'll find opportunities to develop, learn, and grow within a successful company. If you have a strong service background with passion and patience, apply today!

Work model:

• On-Site
• 8:00 AM – 5:00 PM
• Monday – Friday

What you will do:

• Answer inbound phone calls to address client questions and inquiries
• Assist clients with providing information about accounts, request status, website enrollment, and accessibility
• Assist agents with questions on products, services, and the status of requests
• Troubleshoot and resolve issues over the phone to provide stellar customer service
• Work with colleagues as well as internal and external customers to develop solutions for a range of customer challenges
• Utilize multiple computer systems, applications, and procedure tools to access and identify information

What you will need to be successful:

• High school diploma, GED, or equivalent education and experience (required)
• Prior customer service experience (required), preferably in a business environment
• Familiarity with insurance and related products (preferred)
• Patient and understanding approach to customer service conversations
• Excellent verbal and written communication skills, with the ability to answer questions
• Strong attention to detail, organization, and mathematical skills
• Ability to collaborate with employees, customers, and third parties
• Proficiency with Microsoft Office Suite

Benefits overview:

• Health, dental, and vision insurance
• 401k
• PTO

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.