Service Coordinator

Palmer Group's client is seeking a proactive and detail‑oriented Service Coordinator to support their day‑to‑day service operations. This role serves as a central communication hub, connecting customers, field technicians, and internal teams to ensure service requests are handled efficiently and accurately. The Service Coordinator plays a vital role in maintaining schedules, supporting operational workflows, and contributing to a positive customer experience in a fast‑paced service environment. If your experience aligns with the description below, please apply now!

Work Model:

• Hybrid

What You Will Do:

• Receive, assess, and route incoming service requests through phone, email, and online systems as the primary point of contact
• Arrange, assign, and dispatch service technicians based on urgency, geographic coverage, and technician availability
• Update and manage service calendars, work orders, job tracking tools, and related scheduling systems
• Engage with customers to confirm appointments, share status updates, and reinforce service satisfaction
• Partner with internal departments, including sales, operations, and accounting, to support seamless service execution
• Monitor job progress, track open or incomplete service tickets, and follow up to ensure timely resolution
• Support billing activities by assisting with invoicing preparation, documentation, and related administrative tasks
• Record and maintain accurate service data, customer communications, and equipment or service history
• Evaluate workflows to identify opportunities for process improvements and enhanced customer experience

What You Will Need to Be Successful:

• Minimum of 2 years of experience in service coordination, dispatch, or a related administrative role
• Background in construction, facilities services, or a similar field is preferred, including exposure to field technician scheduling
• Strong organizational skills with the ability to manage multiple tasks and shifting priorities in a fast‑paced environment
• Clear and professional communication skills with a strong customer service orientation
• Proficiency in Microsoft Office and familiarity with service management software, ERP systems, or CRM platforms preferred
• Demonstrated problem‑solving ability and flexibility when responding to changing service demands
• High level of attention to detail and accuracy in scheduling, documentation, and data entry
• Effective time management and prioritization skills to meet service commitments and deadlines
• Collaborative mindset with the ability to work across teams while maintaining accountability and follow‑through

Benefits Overview:

• 401k 
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits 

Interested and qualified candidates can contact Joye Moore at (319) 449-1200 or email jmoore@thepalmergroup.com.