Customer Support Representative

Palmer Group's client is searching for a dedicated Customer Service Representative to join their team in a long-term contract role. This role will focus on frontline support by helping customers, partners, and internal teams with product-related questions, policies, and issues. They will also handle a wide range of concerns to support customer satisfaction and retention across various products and services. Apply now!

Work Model:

• On-Site
• 8-hour shift between 7:00 AM and 7:00 PM

What You Will Do:

• Serve as frontline IT‑oriented support for product and service-related questions, addressing moderately complex issues and escalations
• Act as a primary point of contact for customers, partners, and internal teams, resolving inquiries and coordinating support as needed
• Document customer interactions, requirements, and follow‑up actions in support systems (e.g., CRM or ticketing tools)
• Collaborate with internal teams to support custom requests, issue resolution, and service delivery while maintaining a positive customer experience

What You Will Need to Be Successful:

• Strong communication and customer support skills with the ability to handle questions and resolve issues professionally
• Comfort working with computer systems, software applications, and basic troubleshooting or data management tasks
• Ability to work effectively with customers, partners, and internal teams in a fast‑paced, technology‑supported environment
• Willingness to work flexible hours and continue learning new tools, systems, and processes
• Bachelor’s degree in business, ag, or math preferred; candidates without a degree should have a relevant technical certification demonstrating understanding of IT systems or database management

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.