Amazon Connect Developer

Are you a passionate Amazon Connect Developer with a knack for designing innovative telephony solutions? Do you thrive in a collaborative environment where your technical expertise directly enhances customer contact centers? If so, we want to hear from you! We are seeking a talented and dedicated Amazon Connect Developer to support and optimize our critical telephony platforms, ensuring seamless communication experiences for thousands of users. This long-term contract-to-hire role offers the chance to work on cutting-edge contact center technology and make a tangible impact across multiple client environments.

Work Model:

• Hybrid
• 8:00 AM – 5:00 PM
• 12-month, contract to hire
• Long-term on-site presence required 3 days/week in Des Moines, IA; Chicago, IL; Sioux Falls, SD; or Fargo, ND (must be comfortable working these days consistently)

What You Will Do:

• Design, develop, optimize, and support Amazon Connect solutions
• Provide support and enhance 16 customer contact centers operation

What You Will Need to Be Successful:

• Bachelor’s degree in computer science, information technology, or a related field
• Several years of hands-on experience in telephony development, AWS cloud architecture, or contact center solutions
• Proven track record in managing complex projects and supporting enterprise-level contact centers
• Hands-on experience with Amazon Connect, including contact flows, routing, prompts, queues, and telephony configuration
• Strong understanding of Salesforce Service Cloud Voice (SCV), including setup, call routing, Omni-Channel integration, and troubleshooting in the Salesforce-Amazon Connect ecosystem
• Proficiency in AWS Lambda (Node or Python) for building and maintaining integrations
• Ability to support after-hours releases and participate in on-call rotations

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact Nick Siepker at (515) 225-7000 or nsiepker@thepalmergroup.com.