Customer Service Representative II

Our client is searching for a Customer Service Representative II to provide advanced product and service support as the main point of contact for their customers. In this role, you'll provide exceptional customer service to answer questions and resolve escalations, building and maintaining strong customer relationships. If you have excellent problem-solving and communication skills, as well as a passion for customer service, apply now!

Work Model:

• On-Site
• 8-hour shift between 7:00 AM – 6:00 PM Monday – Friday; 8:00 AM – 12:00 PM Saturday
• Training: 8:00 AM – 4:30 PM for the first 6 weeks

What You Will Do:

• Serve as the primary point of contact for customers and channel partners, providing advanced product and service support
• Resolve complex customer inquiries and escalations while ensuring timely, accurate, and professional service
• Build and maintain customer relationships by documenting interactions, managing follow-up activities, and identifying sales opportunities

What You Will Need to Be Successful:

• Strong customer service, communication, and problem-solving skills with the ability to handle complex customer situations
• Experience building customer relationships, navigating sales conversations, and delivering solutions that drive customer satisfaction and loyalty
• Post-secondary education and/or 1-3 years of customer support, customer service, sales, or related experience; CRM experience preferred
• Must be available to work any 8-hour shift within the 7:00 AM – 6:00 PM support window

Benefits Overview:

• 401k
• Major health insurances
• Employee Stock Ownership Plan (ESOP)
• Click here for a complete list of benefits

Interested and qualified candidates can contact the Palmer Group at (515) 225-7000 or email resumes@thepalmergroup.com.

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