Customer Service Representative

We’re seeking a customer-focused professional to join our team as a Customer Service Representative supporting the Vendor Finance division. In this role, you’ll serve as the primary point of contact for customers, sales teams, distribution partners, and strategic accounts, helping ensure a seamless customer experience while supporting business growth initiatives. If you thrive in a fast-paced environment, enjoy building relationships, solving problems, and partnering with both internal and external stakeholders, we’d love to hear from you. 

Work Model: 

• Hybrid

What You Will Do:

• Serve as the primary point of contact for customers, strategic accounts, field sales teams, and distribution partners
• Deliver exceptional customer service by responding to inquiries, resolving issues, and ensuring a positive customer experience
• Partner with relationship managers to support account growth, portfolio management, and customer retention efforts
• Coordinate and execute customer communications, marketing initiatives, and account-related activities
• Build and maintain strong relationships with customers, dealers, distribution partners, and internal stakeholders
• Analyze customer concerns, determine appropriate solutions, and facilitate account adjustments when needed
• Communicate account updates, opportunities, and potential issues to relationship managers and other key stakeholders
• Maintain accurate records of customer interactions and ensure timely follow-up on requests and service actions
• Act as a subject matter expert on financing programs, products, and processes while providing knowledgeable support
• Represent the organization professionally at customer meetings, trade shows, industry events, and sales functions

What You Will Need to Be Successful:

• Previous customer service, account support, banking, financial services, agriculture, or related experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• Ability to manage multiple priorities and work effectively under deadlines
• Strong problem-solving, decision-making, and conflict-resolution skills
• Excellent interpersonal and relationship-building abilities
• Self-motivated with the ability to anticipate customer needs and take initiative
• Experience within agriculture, crop insurance, banking, financing, or related industries preferred
• Experience supporting customers in a business-to-business (B2B) environment preferred
• Bachelor’s degree preferred
• Report-writing or additional technology proficiency is a plus

Benefits Overview:

• 401k
• Major health insurances  
• Employee Stock Ownership Plan (ESOP)  
• Click here for a complete list of benefits

Interested and qualified candidates can contact Jess Jones at (515) 225-700 or email Jess at jjones@thepalmergroup.com.